Soccer Skills - Attacking: A Complete Guide to Tactics and Training
At some point in the workday, most of us have to work with customers, citizens, vendors or suppliers. And, unfortunately, these interactions can sometimes be tinged with anger. Aside from the normal customer service behaviors we rely on when someone displays anger, what else can we do?
The most common answer I get when I ask what someone does to deal with an angry customer or co-worker is: “Let them vent.”
