Soccer Skills - Attacking: A Complete Guide to Tactics and Training
At some point in the workday, most of us have to work with customers, citizens, vendors or suppliers. And, unfortunately, these interactions can sometimes be tinged with anger. Aside from the normal customer service behaviors we rely on when someone displays anger, what else can we do?
The most common answer I get when I ask what someone does to deal with an angry customer or co-worker is: “Let them vent.”
Firstly, from the very beginning you need a set of rules and expectations for the players and parents. I present these to the parents at a very early stage in writing and ask them to sign that they except these conditions. I have a handout prepared and read the content while the parents are gathered. This lets the parents know where you stand and what is acceptable and what is not. This prevents many future situations occurring as you can simply refer to this at a later date. Some of the rules I insist on are: Only positive comments from the sidelines towards all players No coaching the players as this is my job. No being critical towards the referee. These are just a few of my own personal rules. I also give the parents a way of dealing with any problems. I ask them not to approach me before, during or immediately after a game as emotions could be high at these times. I ask them to firstly speak with the manager to see if the problem can be solved. If the problem cannot be solved in …
