Soccer Skills - Attacking: A Complete Guide to Tactics and Training
At some point in the workday, most of us have to work with customers, citizens, vendors or suppliers. And, unfortunately, these interactions can sometimes be tinged with anger. Aside from the normal customer service behaviors we rely on when someone displays anger, what else can we do?
The most common answer I get when I ask what someone does to deal with an angry customer or co-worker is: “Let them vent.”
The Science of Training - Soccer: A Scientific Approach to Developing Strength, Speed and Endurance
Businesses and other organizations can capitalize on the interest and excitement the 2004 summer Olympic Games will create when theyre held in Athens, Greece, August 13-29.
Channel this heightened enthusiasm into the achievement of your organizations goals whether sales, marketing, customer service, etc. Use it, too, to stimulate a greater sense of patriotism and pride in being an American.
Busche offers these suggestions:
